4L Private Limited (trading as Vape 4L)

 

Introduction

 

This is the privacy notice of Vape4L. In this document, “we”, “our”, or “us” refer to 4L Private Limited trading as Vape4L. We are a company registered in the United Kingdom. 

This notice explains how we collect, use, store, share, and otherwise process information about you. It covers information that identifies you personally ("personal data") and information that does not.

In the context of this Privacy Policy, "process" means collect, record, organise, store, use, disclose, transfer, erase, or otherwise handle information.

We take the protection of your privacy seriously and are committed to safeguarding your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Our website and products are intended only for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18.

Except as described in this Privacy Policy, we do not sell, rent, or disclose your personal information to third parties for their independent marketing purposes.

The recipient and controller of personal data collected through this website is 4L Private Limited trading as Vape4L.

 

The Basis On Which We Process Information About You

 

Data protection law requires us to identify the lawful basis on which we process personal information.

Depending on the circumstances, we process your personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent

If the lawful basis on which we process your information changes, we will update this Privacy Policy where required.

 

Information We Process Because We Have A Contractual Obligation With You

 

When you create an account, place an order, request a service, or otherwise enter into a transaction with Vape4L, a contractual relationship is formed between you and us.

To fulfil our obligations under that contract, we may process personal information including:

• Name
• Date of birth
• Billing address
• Delivery address
• Email address
• Telephone number
• Order history
• Delivery information
• Payment references

 

We may use this information to:

 

• Verify your identity
• Process and fulfil orders
• Deliver products
• Process refunds and returns
• Provide customer support
• Communicate regarding your orders
• Prevent fraudulent activity
• Recommend products and services relevant to your purchases

We will continue processing this information for as long as required to fulfil our contractual obligations and comply with applicable legal requirements.

 

Information We Process With Your Consent

 

Where there is no contractual relationship between us, we may process personal information with your consent.

This may include:

• Newsletter subscriptions
• Promotional marketing
• Product updates
• Cookie preferences
• Enquiries submitted through our website

You may withdraw your consent at any time by contacting us or using any unsubscribe mechanism provided in our communications.

Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

 

Information We Process For Legitimate Interests

 

We may process personal information where it is necessary for our legitimate interests or those of a third party.

Examples include:

• Website administration
• Business record keeping
• Customer service
• Fraud prevention
• Website security
• Legal compliance monitoring
• Age verification
• Responding to enquiries
• Improving products and services
• Protecting the rights and interests of Vape4L, our customers, and third parties

Before relying on legitimate interests, we carefully consider the impact on your rights and freedoms.

 

Information We Process Because We Have A Legal Obligation

 

We may process personal information where required to comply with legal obligations, including:

• Age restriction legislation
• Consumer protection laws
• HMRC requirements
• Accounting and tax obligations
• Court orders
• Law enforcement requests
• Regulatory investigations

 

Age Verification

 

As a retailer of age-restricted products, Vape4L is legally required to verify that customers are aged 18 years or over.

By creating an account or placing an order through Vape4L, you agree that we may share relevant personal information with age verification providers for the purpose of confirming your eligibility to purchase age-restricted products.

This may include:

• Age Checked Ltd (AgeChecked)
• One Account Mobile Limited (1account)
• Trusted third-party identity verification providers

Information may be checked against electoral roll records, identity databases, credit reference data, and other lawful sources.

Where age verification is successful, we may retain a record of the verification result so that repeat verification may not be required for future purchases.

Further information regarding age verification providers can be found in their respective privacy policies.

 

Information Provided On The Understanding It Will Be Shared

 

Our website may allow customers to submit reviews, comments, ratings, testimonials, or other content.

Information voluntarily submitted for publication may become publicly available.

Once information enters the public domain, we cannot control how others may use it.

We reserve the right to moderate, edit, refuse, or remove user-generated content where appropriate.

 

Complaints Regarding Website Content

 

We may investigate complaints relating to content submitted by users.

Where appropriate, content may be removed while investigations are conducted.

We reserve the right to determine whether content breaches our policies or legal obligations.

 

Information Relating To Payments

 

Vape4L does not store or have access to your full payment card details.

Payments are processed securely through trusted third-party payment providers.

These providers may include:

• Debit and credit card processors
• PayPal
• Klarna (where available)
• Other authorised payment service providers

Payment providers process personal information in accordance with their own privacy policies and security standards.

 

Job Applications And Employment

 

Where you submit information relating to employment opportunities, we may retain that information for up to three years for recruitment purposes.

If you become an employee, personal information may be retained throughout employment and for an appropriate period thereafter in accordance with legal requirements.

 

Sending A Message To Our Support Team

 

When you contact Vape4L by telephone, email, live chat, social media, or website contact forms, we may collect information including:

• Name
• Email address
• Telephone number
• Order information
• Correspondence history

We use this information to respond to enquiries and provide customer support.

 

Complaints

 

Where you submit a complaint, we may process information relevant to the investigation and resolution of that complaint.

We may share information with relevant parties where reasonably necessary to investigate or resolve the matter.

 

Use Of Information We Collect Through Automated Systems

 

Cookies

 

Cookies are small text files stored on your device.

We use cookies to:

• Operate our website
• Remember preferences
• Maintain shopping baskets
• Improve website functionality
• Analyse visitor behaviour
• Support security measures
• Measure marketing effectiveness

You may disable cookies through your browser settings, although doing so may affect website functionality.

 

Technical Information

 

When you browse our website, we may automatically collect:

• IP address
• Device information
• Browser information
• Operating system
• Website activity
• Referral sources
• Geographic location data

This information helps us improve website performance and security.

 

Disclosure And Sharing Of Your Information

 

We may share personal information with trusted third parties including:

• Payment processors
• Delivery providers
• Age verification providers
• Fraud prevention providers
• Website hosting companies
• IT service providers
• Marketing providers
• Professional advisers
• Regulators
• Law enforcement agencies where legally required

All third parties are required to process personal data securely and only for authorised purposes.

 

International Data Transfers

 

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are implemented to protect personal information.

 

Access To Your Personal Information

 

You may request access to personal information we hold about you.

You may also request:

• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to processing

Before complying with any request, we may require proof of identity.

 

Removal Of Your Information

 

You may request deletion of personal information where legally permissible.

Certain information may need to be retained for legal, regulatory, accounting, or fraud prevention purposes.

 

Data Security

 

We implement technical and organisational measures designed to protect personal information.

These measures include:

• SSL encryption
• Restricted staff access
• Secure hosting infrastructure
• Security monitoring
• Access controls
• Staff confidentiality obligations

Use Of Site By Children

 

Vape4L does not market, advertise, or sell products to anyone under 18 years of age.

If you are under 18, you must not use this website or attempt to purchase products from Vape4L.

 

How You Can Complain

 

If you have concerns regarding our use of your personal information, please contact Vape4L first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/concerns/

 

Retention Period For Personal Data

 

We retain personal information only for as long as necessary.

Typical retention periods include:

• Transaction records: up to 6 years
• Accounting records: up to 6 years
• Customer support records: up to 3 years
• Age verification records: as required for compliance purposes
• Marketing preferences: until consent is withdrawn

 

Categories Of Personal Data Obtained

 

For Sales And Order Fulfilment

 

• Name
• Date of Birth
• Age Verification Status
• Billing Address
• Delivery Address
• Email Address
• Telephone Number
• Previous Order History
• Products Purchased
• Delivery Method
• Delivery Tracking Information
• Payment Reference Information

 

For Customer Support

 

• Name
• Address
• Email Address
• Telephone Number
• Correspondence History

 

For Recruitment Purposes

 

• Name
• Address
• Email Address
• Telephone Number
• CVs and Supporting Documents
• Reference Information

 

How We Use Your Data

 

We may use collected information to:

• Provide and maintain our services
• Process and fulfil orders
• Verify age and identity
• Provide customer support
• Improve website performance
• Prevent fraud
• Detect and resolve technical issues
• Send service-related communications
• Send marketing communications where permitted
• Comply with legal obligations

 

Review Of This Privacy Policy

 

We may update this Privacy Policy from time to time.

The version published on our website at the time of use will apply.

We recommend reviewing this Privacy Policy periodically to remain informed about how we protect your information.

 

Privacy Contact

 

For questions regarding this Privacy Policy or your personal information, please contact support@vape4l.co.uk.